Frequently Asked Questions

If you need any assistance, please click here to contact Darren's office.


We will respond to your request within 24 business hours. Please note that response time will be delayed if we are conducting a live 2-3 day event. 

Membership

  • 1

    Why should I retain my membership after the 3-month timeframe?

    Even if you have the best speaker presenting the best materials to a fully engaged audience, research shows that within one hour, people will have forgotten approximately 50% of the information that was presented to them. Within 24 hours, they will have forgotten nearly 70% of new information and within one week, it drops to 90%.
    By retaining your membership, you are continuously reinforcing your investment in yourself by having the content available whenever you need it for immediate reference. While it’s certainly true that you could save money by cancelling after you have viewed the materials, within a relatively short time, you will have lost a great deal of what you have learned if you aren’t actively applying it.
    Here are just some reasons it pays to retain your membership:
    As a member, you receive instant access to any new program we create for as long as you remain a member. Fast-Start Members will receive immediate access to the Fast-Start Programs. Mastery Members will receive access to any program we create.
    Our community is full of members in various stages of their speaking careers. There is no other community like it. Be sure to join the Facebook group and engage with other members there. We are developing a Forum to offer another place to connect.
    Mastery members have access to our exclusive members-only weekly calls. Each week, we focus on one of the Core 4 - Content, Storytelling, Humor, and Deliver. All calls are available in the Library to review at any time.
    Members can submit videos of their speeches to the Member-to-Member Feedback area for feedback from our coaches and members.

  • 2

    How can I get the most out of Stage Time University?

    Be active – in the Facebook group, the Member-to-Member Feedback area, and soon, the Forum. We recommend that you go through each program at least 3 times. Each time you do, you will learn something new. If you are a Mastery, be sure to participate in the weekly calls.

  • 3

    How do I upgrade my membership?

    Great question! We are glad you asked. Since there is so much to know about mastering presentation skills, we've made it easy for you to upgrade. Simply head to your Dashboard and click the Member Pricing tab in the menu bar at the top of the page. You will not be charged an additional sign-up fee as you are an existing member.

  • 4

    Can I pay for a year instead of monthly?

    Yes, Mastery Members have an option for an annual subscription. Just contact our office for details at 888-528-4451.

  • 5

    I need to cancel my account. How do I do that?

    Effective April 24, 2017 we will no longer offer a 3-month suspension, as the higher initial monthly fee has been discontinued.
    If you need to cancel your account, contact us at support@stagetimeuniversity.com and we can take care of that for you.
    Cancellations are processed Monday - Friday during business hours 9am - 5pm Pacific, excluding weekends or holidays. Cancellations can take 48 hours to process. Once processed you will receive an email confirmation. If you request cancellation within 48 hours of your billing date, you will retain access to the material through the end of the paid period. Refunds will not be issued if the payment has been processed or is in processing.
    If you wish to cancel, please submit an e-mail request to support@stagetimeuniversity.com.

  • 6

    Can I get a refund?

    YES. You can receive a full refund within the first 30 days after you become a Stage Time University member if you are unsatisfied for any reason. After 30 days, you will no longer be eligible for a full refund, but you can cancel your monthly membership at any time. After 30 days with the annual subscription, the cancellation will apply to your renewal for the next year, but you will still receive the content you purchased for the current year. Our customer experience team handles all refund requests and inquiries. You can get in touch with them by emailing support@stagetimeuniversity.com

Technical

  • 1

    Are the videos and the MP3s identical?

    Yes. It is the exact same content in different formats. We love our members and want to offer content in the format that you prefer. We encourage you to watch the video first and then reinforce your learning with the convenience of audio. Some of the process visual graphics and advanced delivery techniques will be much more easily understood if you see them.

  • 2

    I’m having trouble playing some of the videos. What can I do?

    We use a Vimeo player for our video content. Vimeo is a universally playable format. If you experience any trouble during playback, please make sure you have a good internet signal and the latest version of your browser. If you continue to experience issues you can: try on a different browser, clear your browser cache and cookies, make sure you have a strong internet connection, or try a different device.

  • 3

    The Interactive Guide is not saving my work. What's wrong?

    In order to save your work within the Interactive Guide, it must be opened in the most recent version of Adobe Acrobat or Adobe Acrobat Reader rather than in your web browser. Right click the guide, download it to your computer and open from your computer. If you type in the fields in your browser, you'll comments will not save. You can download Adobe Acrobat Reader for free at https://get.adobe.com/reader/.

  • 4

    How do I download the MP3's to my computer?

    You can download all MP3 files to your computer. Simply right click on the MP3 icon under each program and click either "save audio as" or "save link as" option to save the MP3 file on your computer. We recommend setting up folders on your computer for each program so you can easily locate the ones you need.

  • 5

    Help! I didn't receive my login details.

    First, please check your Spam folder. If you do not see an email from Stage Time University, please contact us at support@stagetimeuniversity.com and we will get you set up right away.

Live Events

  • 1

    How do I attend a LIVE event?

    Just go to www.StageTimeLIVE.com, or navigate to your Dashboard and click on the LIVE Events button on the bottom of the page. Locate the event you want to attend and sign up using the member discount code you received when you signed up for Stage Time University. Mastery members attend live events for free, Master members get 25% off, and Fast Start Members get 10% off.

  • 2

    What is my discount code for LIVE Events?

    Your discount code was in the original welcome email that we sent you. We know it is simple to
    overlook so just contact our office and we will give it to you. Email the STU office at
    support@stagetimeuniversity.com, or call us 9-5pm Pacific Time, Monday – Friday, unless we are holding a LIVE event. You can call the office at 888-528-4451.

  • 3

    What is the cancellation policy for a live event?

    Refunds for cancellation will be made on the following basis:
    A full refund, less a $50 processing fee, will be granted if requested 31 days prior to live event.
    If cancelling within 30 days of live event, registration credit will be given towards any future Stage Time University Live Event.
    Cancellations must be made via email to support@stagetimeuniversity.com. .
    No refunds or credits will be granted for no-shows.
    Because of travel and other expenses, we reserve the right to cancel or reschedule any live event that does not have a minimum of 10 participants. This SELDOM happens, but if it does, registrants will be notified immediately, and rescheduled, refunded, or given credit for a future event for the amount originally paid for this event.
    Registration for any event sponsored by Stage Time University constitutes your acceptance of this Event Refund & Cancellation Policy.

Have a different question? Let us know.